Privacy Policy

Last Updated: [15/12/2024]

At Complete Smart Solutions, we value your privacy and are committed to protecting the personal information we collect. This policy outlines how we collect, use, and safeguard information from our customers and visitors to our website.

1. Information We Collect

We may collect the following categories of information:
1.1 Personal Information You Provide: Name, address, phone number, email address, billing and payment information.
1.2 Technical Information: IP address, browser type, operating system, and browsing data.
1.3 Automatically Collected Information: Cookies, browsing history on our website, and usage analytics.
1.4 Service-Specific Information: Data related to purchases, installations, contracts, and preferences for our services (security cameras, solar panels, TV, telephony, and real estate).
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3. Information Sharing

We may share your information with third parties in the following cases:
3.1 Service Providers: To process payments, send communications, or perform installations and maintenance.
3.2 Legal Authorities: When required by law or in response to a court order.
3.3 Business Partners: When necessary to offer joint or integrated services (e.g., with equipment or software providers).

2. How We Use Your Information

We use the information we collect to:
2.1 Provide and manage our services, including installation, maintenance, and technical support.
2.2 Respond to customer inquiries, requests, or complaints.
2.3 Personalize the customer experience and send tailored recommendations.
2.4 Process payments and manage contracts.
2.5 Comply with legal requirements and prevent fraud or illegal activities.

4. Cookies and Similar Technologies

We use cookies and tracking technologies to:
4.1 Improve website functionality.
4.2 Analyze website traffic and user behavior.
4.3 Personalize advertising based on your interests.
You can disable cookies through your browser settings, but this may limit the functionality of our website.

5. Your Rights

Depending on your location, you may have the following rights:
5.1 Access your personal data.
5.2 Request correction or deletion of your data.
5.3 Object to the use of your data for certain purposes (e.g., marketing).
5.4 Request a copy of the data collected in a portable format.

6. Data Protection

We implement administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, and misuse.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

8. Third-Party Services

Our website may include links to third-party websites or integrate external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing information.

9. Changes to This Policy

We reserve the right to update this policy at any time. We will notify you of any significant changes by posting the updated version on our website with the corresponding modification date.